Park Plaza Nottingham

I stayed at this hotel back in 2019 and I would say that overall the hotel is in need of a refurbishment regarding the rooms. Many of the surfaces around the room that we were in originally (202) had been very worn and scratched. The surfaces in our new room (614) were better but still very dated. As you may have been able to pick up now, we moved rooms due to certain things in our original room that we were not happy with. For example, a footprint on one of the chairs, smudges on glass, stains on the carpet floor, part of the carpet coming up from the corner and some very dusty surfaces. I reported this to front desk and requested a move and I had pictures to show the conditions that we had spotted inside the room. The staff member was able to move us to 614 and accompanied us on the elevator to floor two for him to inspect the room whilst we continued to our new room. The new room had one issue with it which was that the bathroom door could not close fully due to a misaligned lock that would move if you opened the door by the handle. Therefore you cannot fully close the door with ease. Again, this was reported. Each room had a large TV (which I cast my device to), a Nespresso machine, a tea station and some information about the adjoining restaurant called Chino Latino. The restaurant was where we had breakfast. The following morning and breakfast was on a buffet service. My wife has celiac disease meaning that she needs a gluten-free diet and this was catered for at the breakfast, however the evening menu does not cater for a lot of gluten-free options, so there is very little choice. Due to this, we had our evening meal in the city center which was so easy to get to as the hotel is already within the city center and at a fantastic location. I highly recommend that you go to the Hockley area of Nottingham City center where there are many places for you to go and have a nice meal or a nice drink. My wife and I went to Mowgli which is an Indian tiffin style restaurant (pictured). One last thing to mention is that the car park at the hotel was filled and therefore we could not avail of this facility. However, there is an NCP car park opposite the hotel and this costs £10 for an overnight stay if you pay by the NCP app or £15 via the normal ticket method, versus £20 if you park at the hotel itself. Overall, I was happy enough with our stay but compared to my stay in 2019, the condition of the hotel has gone down a bit and I really hope that it does get a refurbishment soon as I really like the hotel. For it being a four-star hotel I was hoping for the condition of it to be at least the standard as it was at my previous stay. Customer service was still the same level as it was before which was of a high standard. Breakfast was okay and I think that for catering to people with celiac it was sufficient. If you are a couple, I would recommend possibly staying at another hotel, as this hotel is more for convenience or for a business purpose in my eyes. I give the stay a 3/5.

Front desk staff are very friendly.  She lend me a usb cable for the whole period of my stay.  Housekeeping staff also very nice and accommodating to my room make up requests. 

I’d looked at previous reviews and wasn’t sure what to expect, however we were really pleased with our stay. Location excellent, staff very pleasant and helpful. Rooms, although bathroom a little tired, everything was clean. Bed was very comfortable and bedding nice quality. Nice touches included toiletries (espa) , kettle and coffee maker. We opted for the breakfast deal. Quality and selection of food both excellent. Would definitely book again.